We strive to ensure every customer is 100% happy with the product and service they have been provided however in the event you are not happy please write or email your complaint to:

Complaints Officer
Vision Asset Finance Ltd
27-28 The Courtyard Galgorm Castle
BALLYMENA
Co. Antrim, BT42 1HL

Email complaints@visionassetfinance.com

Tel: 028 2565 6000

Upon receipt we will attempt to make contact with you within 2 working days to acknowledge your complaint and gather any additional information required.

Within 5 further working days we will provide a decision regards your complaint and the reasons behind the decision.

If you are unhappy you may appeal to:

Trevor Finlay – Managing Director
Vision Asset Finance Ltd
27-28 The Courtyard Galgorm Castle
BALLYMENA
Co. Antrim, BT42 1HL

Email complaints@visionassetfinance.com

Tel: 028 2565 6000

Upon receipt of an appeal Trevor Finlay (or his designate) will attempt to make contact with you within 2 working days to acknowledge your appeal and gain an understanding of the issues around the original decision.

Within 5 further working days we will provide a final decision regards your complaint.

If you continue to be unhappy with our responses you may complain to: –

Financial Ombudsman Service

The Financial Ombudsman Service
Exchange Tower
London, E14 9SR

complaint.info@financial-ombudsman.org.uk 

0800 023 4567